What Pinemeadow Customers Are Saying
On May 22, 2006 Thomas N. wrote:
Damn, that's the single most impressive delivery from the US to Norway I have ever witnessed. Very impressive. The package arrived today. I just wanted to track the package, but that's no use when the shipment travels at lightspeed ;-)
On May 09, 2006 Bill wrote: I just used the 3 and 5 woods I got a while back. Fantastic was the word that came to mind right away.. For a fraction of what they would have costed retail, I received 2 great clubs. The grips i use are the oversized and they feel perfect. Shipping was right on time, customer serbvice was perfect. I used the online chat and that worked great! Anyone considering clones should use Pinemeadow!!! Thank you so much again and I am looking forward to doing business with Pinemeadow again real soon!
On May 08, 2006 Cedric wrote: James,
I received my Driver. I really appreciate your services at Pinemeadow golf. I have a full set of woods that I still use that are made by Pinemeadow. Great products and services. I tell all of my friends as well. Keep up the great work.
On May 04, 2006 Mike wrote: Thanks for the info. It's always nice doing business with you, the products my wife and I have gotten from you are great and the service is terrific.
Thanks again, Mike
On May 02, 2006 Huang wrote: Scott,
i finally got the clubs, my friend Roy bring them all the way from US to Beijing, we (me and my wife) tried several times, the clubs are wonderful, I can hit 240 easily with first wood, and the irons are very stable, thank you for all your help and promise, that I can get them in cheaper price and no one in town believe they only cost me that much!
On April 25, 2006 Randy Slider wrote: Scott:
You products are the best I've come across in my years of ordering golf clubs and accessories; since 1984. Your customer service is better than most companies in the U.S. You've sold me and I will return the favor by selling others on your products. Keep your edge and you'll be amazed how much growth you encounter!
Thank you, again
On April 20, 2006 Dan P. wrote: I spoke with one of the reps on the 1 800 number and he helped me out. Thanks you for the quick reply! I'll definitely be shopping again.
On April 19, 2006 Chad S. wrote: Well I received my 56 Degree Wedge yesterday. I was very impressed with the quality of the club and the delicate handling it had received during the shipping process. After opening the box, I went to the range so I could put this club to the test. Let me tell you, it is one of the best clubs I have ever had the privilege to use. The weight and feel are perfect and within a couple of swings I was putting the ball on the driving range green. I cannot describe how amazed I was when my ball stayed on the green because my golf balls usually roll onto the fringe. I think my golf partners are going to be surprised this summer. Next time I need a new set of clubs I know where to purchase them. Thank you Pinemeadow Golf.
On April 19, 2006 Marc Duclow wrote: James,
I must say, Pinemeadow Golf has impressed me. Companies don't easily impress me. I see customer service as a sorely lacking commodity nowadays, and I recognize it when it exists in a company. Mistakes happen, how a company handles them is what defines their character. I put a cost on products, but not on a companies chararcter. You are the first company I can think of that has truly exceeded in both those areas.
I guess about 2 years ago was when I first stumbled onto your company. I was searching for discount golf clubs at the time, saw your website and read some testimonials and your blurb about knock-offs. I then, a little hesitantly, ordered a set of the Acer XDS irons, + .5" apollo shafts, Lamkin mid-oversize (or something like that ) grips, and I might have bought head covers from you too. Unbeknownst (sp?) to me a friend I played with had recieved as a gift the Hawkeye VFT irons. We played together and were both impressed by both sets of clubs. Of course, his were a $1200 gift from his father, mine were a $250 set of your clubs. I couldn't bring myself to tell what I actually paid for them, I think I made some excuse about them being knock-offs, but having custom shafts and grips, like $450. He said, and I quote, "Yeah, but they're nice! They don't feel any different from mine,
and I like your grips better." It wasn't too awkward and we quickly were back in the game, playing well and having fun.
So I order a Ping G2 knock-off Oxygen Driver, 3-wood and 5-wood, along with the swingtrainer hinged 5-iron and a true line putting pal, or whatever it's called. I get them yesterday while I'm at work, they're waiting for me at home. I get home, rip the box open and gaze in wonder at the beautiful
clubs before me! Can't wait to go to the range tommorrow, I have the day off! The driver looks like I'm swinging a VW Beetle at the end of that
Aldila shaft compared to the one I had. I'll crush it, kill it, hell maybe I'll even hit it straight once or twice! Got that trainer club, I'm in like Flynn this year! I must look like the Joker from Batman with the grin I'm wearing. But wait, my permanent grin is fading fast, the hinged trainer doo-hickey club thing that's presently flopping around in my hand is left-handed (as you can probably guess, I'm right-handed). So, still in the plastic, I swing it. By the way would you mind paying for the lamp I broke when the hinge immediately let go and it flopped right into it? Nevermind, my bad, I should know better. I realize this won't work, I gotta return it.
So, I'm dissappointed at having to wait to rectify the problem (I waited 2 weeks already to get them, no complaint for custom shafted clubs mind you).
I call and James is great, he sympathizes, says he'll find a correct right-handed one ( I guess you don't carry it anymore, and only have left-handed ones in inventory) and will ship it out 2-day or 3-day or something. I'm happy, no crap or 20 questions, just ok, sorry, we'll fix it. Who can complain with that? I ask for a car cover for the Beetle and he says he'll send one along. I ask if he has my credit card # and he says don't worry, not necessary. Again, what can I complain about? You dropped maybe $15 for a head cover and that again for shipping, but the gesture is
what counts, I get it. I will always look to your company first for anything I need golf related. Thank you, James, and the company.
James, feel free to pass this along to your bosses, I would have cc'd it,but don't know who to send it to. I think everyone in the company should
know how their customers feel about the work you do, especially when we're happy. I'm sure you hear about it when someone's not.
On April 18, 2006 Eric wrote: My father purchased his clubs from you and raved about the quality look and feel. I've recently decided to give golf another try, so I did some research on your website and decided to take the plunge. When they arrived, I took the irons out and, after a short adjustment period, began to see and feel great results. I say "feel" b/c there wasn't this type of dull thud or vibration that I experienced with my prior irons. I was definitely finding it easier to get loft on the ball. It was during this practice that I found and corrected a kink in my swing that was pushing balls to the right. Honestly, I'm not sure if it's the clubs or my progression in learning, but for the first time, hitting the ball seems effortless. The next purchase for me will be woods. At any rate, I WILL recommend you to anyone who'll listen. For me, the best part of your customer service was that I didn't have to call or email you at all. Everything happened in a timely, efficient manner. Thanks.