David rated this product on 10/03/08 Purchased the bag about three months ago and used about 12 times before the handle separated form the bag making it useless and the cooler liner began to separate/tear. Also, the inside was beginning to fray as reported in other reviews. Was pleasantly surprised with the customer service received-didn't even have to send the bag back. My new bag arrived very quickly. Unfortunately the bag is different from what was originally purchased. The club dividers are very different from what is pictured above and what was in my original bag. Nothing was said to me about a change in the design so I am left to believe that I probably received a discontinued model-very unhappy with this.

Preston Hale responds with Hello David. I am very sorry that your replacement bag was different than your original bag. We can take care of this no problem and make sure that you receive the bag that you ordered. Please call in soon and let one of our customer service representatives solve this issue for you. We look forward to hearing from you.

Kim L rated this product on 08/27/08 Purchased this bag about a year ago and it is fraying on the inside and does not fit well on by Bag Boy golf cart. Would not recommend this to anyone. This the first bad purchase from Pinemeadow. Ft Bragg NC

marcin rated this product on 07/04/08 sb2 bag zipper on big pocket broke after 3 months, the cooler pocket has fell apart inside, every time you pull a club out its got fibres on them from freying inside the bag not a very good product.

Preston Hale responds with Thanks for the review. I am sorry this happened -- it shouldn't. Please contact us and we will replace the bag immediately. Keep in mind we have updated the durability of the bag and since the change we haven't seen many cases such as the problem you are experiencing. Since the change we have had a less then 1.5% return rate on the bag. If you have any more questions don't hesitate to contact us. -Pinemeadow Golf

Eric rated this product on 05/22/08 I have to set the record straight. It turned out to be my fault that I got the wrong color (the color scheme could have been a little clearer, but they changed it right away). Pine Meadow responded very quickly to my return request and shipped a new bag before the details of the last bag were taken care of! I have made 2 previous purchases of woods and irons and I am very satisfied with them. I will continue to be a good customer!

Eric rated this product on 05/19/08 I ordered Black/Royal and I got Black/Blue. You should get what you order right? Now I have to wait until they receive it and then wait until they ship the right one (hassle)...