Billy rated this product on 07/20/11 I'm simply reviewing because I've owned the bag all summer and have a different opinion than the only other review on this site. For my uses, the bag has plenty of pocket room and I haven't had any problems with my clubs falling out - even though I've carried it by handle and by shoulder straps. I dislike the low number of club dividers but otherwise I'm very satisfied with this bag. I especially appreciate how lightweight the bag is, and I'll be ordering one for my wife's clubs too.
Matt rated this product on 05/20/11 No good, going back. The handle is too low, making the it tip to the open end, dumping your clubs when you pick it up. The handle is also gel, great for backpack straps, but not a handle that you need to grip, it's nearly impossible to hold and carry by the handle because it squirms and rolls in your hand. Not enough club dividers (only 5) makes it impossible to group clubs for quick check to be sure you didn't leave one on the green. Pockets are rather small, and there are no pockets high on the bag, they're all low. Highest pocket is just barely big enough for my wallet and cell phone. Backpack straps are ok, but thin, why gel in the handle where it doesn't belong, and none in the backpack straps? As with most stand-bags recently, it sits too low with the legs out, and will -not- stand on the base without the legs out. Also, there is no grab strap at the bottom of the bag, and this may be the only bag I've seen without one. Quality is decent, but design is simply bad. I'm not rating customer service, I'm rating the bag, and the bag is not good.